NHS Pharmacy First Service (PFS)

Pharmacy First Logo
11th Jul

Minor Illnesses - Digital Triage

Patients are now able to refer themselves to a Pharmacy for minor illnesses, such as:

• Cold or Flu symptoms

• Sore throat

• Cough

• Diarrhoea

• Skin / Rash issues

• Hay Fever

Pharmacists are qualified healthcare professionals and can offer clinical advice and medicines for all sorts of minor ailments, with a same day consultation at a time that suits you. Please complete the digital triage on the link below to see if your condition is appropriate for self-referral:



8th Mar

What is the Pharmacy First Service (PFS)?

The Pharmacy First scheme was launched by the UK Government and NHS England on 31 January 2024 to give patients quick and accessible care and to ease pressure on GP services.

Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.

The 7 common symptoms Pharmacy First can treat;

Clinical pathway

Age range

Acute otitis media (earache) *

1 to 17 years


1 year and over

Infected insect bites

1 year and over


18 years and over


12 years and over

Sore throat

5 years and over

Uncomplicated urinary tract infections

Women 16-64 years

You can get treatment for these conditions by booking online, or walking into a participating pharmacy. GP surgeries, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies, that offer the service, if contacted.

*Distance selling pharmacies will not complete consultations for acute otits media (earache).

You can read more about this service here